Utah Media Group
  • 04-Nov-2020 to Until Filled (MST)
  • Circulation
  • Salt Lake City, UT, USA
  • 14.00 per hour
  • Hourly
  • Full Time

Medical / Dental / Vision / Company Paid Life Insurance / 401K / Training Opportunities / Paid Vacation / Paid Holidays /Excellent Compensation Structure / Onsite Gym / Excellent Growth Opportunity

Company Overview:
Utah Media Group oversees advertising, printing, and circulation and business functions of Salt Lake City's daily newspapers. Utah Media Group also produces specialty publications, online interactive content, organizes exposition style events and contracts printing with other local or national news organizations. This positioning will be transferring to the Salt Lake Tribune after training.
If you are looking for a career that boasts opportunity and a great work environment The Salt Lake Tribune is the place for you! We are looking for you to help guide us in the next direction of another successful venture!
Position Summary
The Customer Service Representatives are responsible for answering inbound customer service and sales calls for Utah Media Group or Salt Lake Tribune. This includes performing tasks that help build and support circulation. In addition to providing courteous and efficient customer service to our internal and external customers, this group of CSRs will up-sell and cross-sell when the opportunity is available. They are responsible for reporting circulation issues accurately and efficiently. Outbound calling for tele-sales projects, or other company initiatives will also be handled by this group of CSRs.
Functions of the Position:
Answer incoming telephone calls in a timely manner. Listen carefully and reflectively, and make appropriate responses to complaints, start/stop requests, billing inquiries, and other customer service matters.
Perform tasks that help build circulation, including stopping stops, completing EZPay enrollments, and other subscription options that will have a positive impact on our circulation numbers.
Provide accurate information or transfer customers to the appropriate company resources.
Accurately and efficiently input information given during telephone calls into the computer systems. This includes processing checks, credit cards and paid-in-advance orders. When necessary, write up credit card payments using the appropriate forms.
Make telephone calls to customers to verify delivery on newspapers and/or advertisements, verify information on addresses, etc., or any other verification assignments made by the Company.
Make appropriate decisions concerning minor adjustments in customer billing, calculate such adjustments and billing questions, and submit them in writing to the Accounting Department.
Sort written materials, staple, stuff envelopes, file documents, perform typing tasks, make photocopies, etc. as requested.
Use time clock and submit timecard for each pay period.
Participate fully in team meetings, productivity contests, special events and any other department activity to promote positive morale and increased efficiency.
Participate in initial and ongoing training for other Customer Service Representatives.
Troubleshoot customer service issues by using the computer system, various handbooks and other printed resources.
Meet quality assurance criteria by achieving a passing score on call monitors and test calls.
Maintain work area in a neat and clean manner by complying with department rules and policies.
Position Requirements
Customer service and / or call center experience.
Customer service skills and ability to respond courteously to all customers.
Excellent communication skills, particularly telephone communication skills.
Problem-solving skills.
Knowledge of company and department procedures and ability to communicate that knowledge clearly.
Ability to learn new and changing information to be communicated; ability to recall and explain changes.

Utah Media Group
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