Utah Media Group
  • 01-Sep-2017 to 31-Oct-2017 (MST)
  • Circulation
  • Salt Lake City, UT, USA
  • $11
  • Hourly
  • Full Time

Medical, Dental, Vision, Life Insurance, Disabilitiy, 401K, $500 bonus paid to new hires who meet performance requirements


We are Utah's media leader reaching over 1 million adults in Utah every week.

Utah Media Group is committed to delivering the best publications, events and services for our advertising customers to engage with our audiences. Utah Media Group was incorporated in 1952 then as Newspaper Agency Corporation as the joint advertising, circulation and production arm of Deseret News and The Salt Lake Tribune, Utah's largest daily newspapers. Since then, our portfolio has grown to include magazines, niche publications, events and event management, mobile applications, direct-mail solutions, delivery services, printing services, creative services and real estate with a combined reach of more than 1 million people in Utah every week.

Strategy, Collaboration and Integration

Understanding an audience is essential to the growth and success of a business. Utah Media Group helps provide information on specific audiences through targeted demographic research defining the audience of our clients; what they want, need and like to do.

Advertising message and branding will be imprinted in the minds of consumers through various advertising mediums via Utah Media Group's print, digital and event advertising solutions. The frequency of a brand and message makes an impact on consumer recognition and their confidence in using a business.

Benefit Highlights:

While enhancing your career path and gaining valuable skills and knowledge - enjoy these awesome benefits!

  • Medical
  • Dental
  • Vision
  • Company Paid Life Insurance
  • Training Opportunities
  • Paid Vacation
  • Paid Holidays
  • Excellent Compensation Structure
  • Onsite Gym and Credit Union
  • Excellent Growth Opportunity

If you are looking for a career that boasts opportunity and a great work environment - Utah Media Group is the place for you! We are looking for you to help guide us in the next direction of another successful venture!

Position Summary:

The Customer Service Representatives are responsible for answering inbound customer service and sales calls for Utah Media Group. This includes performing tasks that help build and support circulation. In addition to providing courteous and efficient customer service to our internal and external customers, this group of CSRs will up-sell and cross-sell when the opportunity is available. They are responsible for reporting circulation issues accurately and efficiently. Outbound calling for telesales projects, or other company initiatives will also be handled by this group of CSRs. **New hires who meet performance requirements will be eligible for a $500 bonus after 91 days of employment.**

Duties:

  • Answer incoming telephone calls in a timely manner.
  • Listen carefully and reflectively, and make appropriate responses to complaints, start/stop requests, billing inquiries, carrier shortages, and other customer service matters. 
  • Perform tasks that help build circulation, including stopping stops, completing EZPay enrollments, selling vacation donations and Vac Paks, and up-selling subscription options that will have a positive impact on our circulation numbers.
  • Provide accurate information or transfer customers to the appropriate company resources.
  • Accurately and efficiently input information given during telephone calls into the computer systems. This includes processing checks, credit cards and paid-in-advance orders. When necessary, write up credit card payments using the appropriate forms.
  • Make telephone calls to customers to verify delivery on newspapers and/or advertisements, verify information on addresses, etc., or any other verification assignments made by the Company.
  • Properly write up carrier applications over the telephone.
  • Make appropriate decisions concerning minor adjustments in customer billing, calculate such adjustments and billing questions, and submit them in writing to the Accounting Department.
  • Sort written materials, staple, stuff envelopes, file documents, perform typing tasks, make photocopies, etc. as requested.
  • Use time clock and submit timecard for each pay period.
  • Participate fully in team meetings, productivity contests, special events and any other department activity to promote positive morale and increased efficiency.
  • Participate in department certification program by cross-training and taking written, oral and computer tests.
  • Participate in initial and ongoing training for other Customer Service Representatives.
  • Troubleshoot customer service issues by using the computer system, various handbooks and other printed resources. 
  • Meet quality assurance criteria by achieving a passing score on call monitors and test calls.
  • Maintain work area in a neat and clean manner by complying with department rules and policies.

Qualifications:

  • Customer service and / or call center experience.
  • Customer service skills and ability to respond courteously to all customers.
  • Excellent communication skills, particularly telephone communication skills.
  • Problem-solving skills.
  • Knowledge of company and department procedures and ability to communicate that knowledge clearly.
  • Ability to learn new and changing information to be communicated; ability to recall and explain changes.
Utah Media Group
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